Returns and Exchanges
Refunds
If you are not happy with your item and wish to return it, no problem. We have a 10-day return policy, which means you have 10 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and your refund will be processed and a credit will automatically be applied to your original method of payment, within 3 - 5 business of days. Please note that the cost for the return shipping label will be deducted from the refund. Initial shipping fees are also non refundable.
Please remember it can take some time for your bank or credit card company to process and post the refund too.
To start a return, you can contact us at info@modestglory.ca and we'll give you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
If you receive a defective or the wrong item item, please contact us immediately so that we can evaluate the issue and make it right.
Exchanges
If you want to exchange your product for another, please return your unwanted item(s) and place a new order for the replacement. Once we've received your unwanted items, we'll refund the price of the original items excluding shipping cost. Items must be returned in maximum 10 days upon receiving your order. To exchange sizes, simply return your items and we will send you the new requested size. Please note that customer is responsible for shipping costs.
To request an exchange, you can contact us at info@modestglory.ca and we'll give you instructions on how and where to send your package.